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Here at Tj Biggz we strongly believe in our products and want you to be fully satisfied. The return policy below is for all supplements and items purchased directly through our website (www.tjbiggz.com)
Returns will only be accepted if the product came defective, This applies to ALL purchasable items in our store except for digital items. Digital items will not be resent, no exceptions. To start the return process simply ship the defected item back to us using the lowest USPS shipping rate. Once the item is returned to us and delivered, we will send you the same item at no extra shipping cost, this store does not return money.
If any bottle or supplements in it that you receive are damaged or arrive after its expiration date, we will promptly send a replacement. If you want a replacement for more than one bottle, you must return all of the bottles that you want to replace. For international customers , once the package is shipped and arrived to the customers country successfully, it is then the customers responsibility to retrieve the package . Also if a package is lost while in transit or held by international customs it is no longer our responsibility and the customer would need to file a claim with the mail carrier that was used to ship the package.
Please note that if you purchased any of our products from Amazon or somewhere else and are not satisfied for any reason, you MUST return the product in accordance with their return policies.
The original shipping charges, including customs and taxes, will not be refunded. We reserve the right to reject any replacement request if we honestly believe that it may be fraudulent in nature.
Please send your eligible return items to the name and address below. You are solely responsible for the cost of the return shipment, including customs and taxes.
For ALL Clothing / Workout Gear / Accessories
831 Lowell Blvd Unit C24
Orlando, FL 32803
For ALL Products
32108 Alvarado Blvd #267
Union city CA 94587
You are strongly encouraged to use a shipping service with tracking capabilities. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
If you have any questions regarding our Shipping & Return policy, please contact us at firstname.lastname@example.org
Also if the customer claims to not have received their order after it was confirmed for delivery by the mail carrier that was used, they’re ineligible for a return and will need to contact their local post office or mail carrier that was used to ship the order. This also applies to packages with an incomplete shipping address provided by customer, NO EXCEPTIONS.