Return Policy

SATISFACTION GUARANTEED!

 

If you are not completely satisfied with a purchase from Tj Biggz we will gladly accept a return of any new, unused, unopened item with its original tag for exchange or refund for up to 14 days after your purchase date. Super easy! This does not apply to any pre-ordered items. There are NO refunds for pre-ordered items. We are not responsible for lost or stolen packages. Also if the customer claims to not have received their order after it was confirmed for delivery by the mail carrier that was used, they’re ineligible for a refund and will need to contact their local post office or mail carrier that was used to ship the order. NO EXCEPTIONS.

 

REFUNDS

 

If you’re eligible for a refund The funds will be deposited back in the same form as your original payment method on the order, except shipping fees, and you will receive confirmation of the refund via e-mail. Please allow 5-7 business days for the refund to reflect your account.  packages  To initiate an return/exchange please contact us at Support@TjBiggzShop.com include your full name, order number and the size that you would like to exchange for.

 

WHOLESALE REFUNDS 

If you purchased products or clothing wholesale and are eligible for a refund The funds will be deposited back in the same form as your original payment method on the order, except shipping fees. This includes shipping paid by the customer and shipping paid to have package sent back to us. You will receive confirmation of the refund via e-mail. Please allow 5-7 business days for the refund to reflect your account. We are not responsible for any international customs issues or if the package for whatever reason cannot be released to customer. 

 

 All required documentation to import products is the customer’s responsibility. To initiate an return/exchange please contact us at Support@TjBiggzShop.com include your full name and order number. 

 

Send products back to the following address:

For supplements

UP Brands

32108 Alvarado Blvd #267

Union city CA 94587

 

For Clothing/Workout Gear/Apparel 

Tj Biggz

12267 Northover Loop 

Orlando, FL 32824

 

For customer support please email:

Support@TjbiggzShop.com

or message us on Instagram @TjBiggz OR @WeCakdUP